Government & Legal Services
Services
AI Chatbots
Multilingual AI chatbots for legal aid, healthcare, universities, and citizen services, proven at scale with Nyay Marg AI.
Quaere builds AI chatbots and voice assistants that citizens, patients, students, and staff actually use. We delivered Nyay Marg AI for the Uttar Pradesh State Legal Services Authority (UPSLSA), helping millions of people get legal guidance in Hindi through chat and voice. The same approach powers healthcare chatbots for government and private hospitals, university helpdesks, and enterprise support lines.
Our bots answer in plain language, cite official policies where needed, and hand off to a human when the query needs personal attention. Whether someone is asking about legal aid, booking a doctor on HealthRely, or checking exam rules at a university, we design conversations that work on web, mobile, WhatsApp, and phone.
Challenges We Address
Common pain points organizations face before engaging Quaere.
Overloaded call centers and front desks
Repetitive inquiries consume staff time while citizens and customers wait in queues for basic information.
Inconsistent answers across channels
Different agents provide varying guidance, creating compliance risk and eroding public trust.
Language and accessibility barriers
Monolingual, text-only support excludes large segments of users who need Hindi, voice, or simple interfaces.
Legacy FAQ systems nobody uses
Static knowledge bases fail because users cannot find answers in natural language.
Problems We Solve
Targeted solutions we design and deliver for your organization.
24/7 multilingual assistance
Text and voice support in Hindi, English, and regional languages, so citizens and customers get answers when front desks and call centers are closed.
Policy-aligned cited responses
Answers grounded in approved policies with source citations, reducing compliance risk and inconsistent guidance across channels and agents.
Seamless human escalation
When queries need a person, conversations transfer with full context (intent, history, and collected data) so users never repeat themselves.
Omnichannel deployment
Launch on web, mobile, WhatsApp, and IVR from one knowledge base, maintaining consistent answers and analytics across every touchpoint.
Business Impact
Real results from live projects: millions of citizens served, university exam systems digitized, and healthcare apps in daily use.
3M+
Citizens reached via Nyay Marg AI
24/7
Always-on service availability
10+
Languages supported on select deployments
<3s
Typical response latency targets
Key Benefits
What your organization gains when AI is built for real users in healthcare, education, government, and private sector.
Capabilities & Features
From deep learning models and chatbots to full platforms like HealthRely and university OSM, we cover the full build.
Handle legal, healthcare, and university queries around the clock
Citizen and patient chatbots for government, healthcare, and judiciary
Answer in Hindi and regional languages by text and voice
Hindi voice AI and multilingual text support
Reduce load on call centers and front desks for routine questions
Legal guidance bots with policy-backed, cited answers
Give live agents full conversation history when a human is needed
Healthcare bots for appointments, services, and patient queries
Keep answers aligned with your official policies and documents
WhatsApp, web, mobile, and IVR from one knowledge base
Our Delivery Process
How we take projects from planning to live systems, the same way we delivered Nyay Marg AI, HealthRely, and university OSM platforms.
Step 1: Conversation design
01
Conversation design
Map user journeys, intents, escalation rules, and tone of voice with stakeholders.
Step 2: Knowledge ingestion
02
Knowledge ingestion
Structure policies, FAQs, and documents for retrieval with citation support.
Step 3: First channel live
03
First channel live
Launch on web, WhatsApp, or voice for your first audience and track how many questions the bot resolves on its own.
Step 4: Multilingual rollout
04
Multilingual rollout
Add Hindi, regional languages, and more channels based on real usage data from your users.
Step 5: Optimize & monitor
05
Optimize & monitor
Continuously improve intents, content, and model prompts from analytics.
Technologies
The tools and platforms behind our live systems for UPSLSA, Chandan Healthcare, universities, and enterprise clients.
AIChatbots
Large Language Models
RAG / Vector search
Speech-to-text & TTS
WhatsApp Business API
Web & mobile SDKs
Node.js
Python
Redis
PostgreSQL
Industries We Serve
Healthcare, legal services, education, government, and private sector, where we have delivered production systems.
Healthcare
Education
Banking & Insurance
Utilities & Smart Cities
Enterprise Support
Explore how we serve your sector on our Industries page.
Why Choose Quaere
Why government bodies, universities, hospitals, and private companies choose Quaere for AI and software they can rely on daily.
Nyay Marg AI live for UPSLSA: 3M+ citizens served in Hindi voice and chat
Healthcare chatbots for government and private sector, including Chandan Healthcare
Multilingual voice and chat built for Indian users, not English-only demos
Answers grounded in your official documents and policies
Government-grade security and flexible deployment options
19+ years building public-facing digital platforms people rely on
Frequently Asked Questions
Common questions from teams planning AI chatbots, healthcare apps, university platforms, or ML projects.
Ready to transform your organization with AI Chatbots?
Book a consultation with our team to explore secure, scalable solutions tailored to your mission.
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Related Services
Other services that often work together, for example chatbots plus knowledge systems, or SaaS plus integrations.
Agentic AI
Autonomous AI agents that reason, plan, and execute complex workflows across your organization.
Knowledge Systems
RAG-powered knowledge bases and document intelligence for institutional knowledge management.
AI/ML Solutions
Deep learning, predictive analytics, and production ML for universities, healthcare, government, and enterprise.