Conversational AI for Legal Aid, Health Access & Campus Support
Multilingual chat and voice assistants for citizen services, health-facility discovery, and university student helpdesks — built for real public-sector scale.
One Conversational Platform, Mission-Critical Deployments
Quaere builds chatbot experiences that survive real citizen traffic — legal guidance, facility discovery, and campus FAQs — with secure hosting, analytics, and human escalation.
Quaere partners with public-sector and institutional teams to ship multilingual chat and voice assistants. Flagship work includes Nyay Marg for the Uttar Pradesh State Legal Services Authority (UPSLSA), health-facility guidance connected to UP Health Facility mapping for IHAT programs, and student support chatbots for universities such as MGKVP Varanasi and VBSPU Jaunpur.
Our stack combines multilingual NLP, Android/web delivery, knowledge grounding, and admin tooling so institutions own content after go-live.
Deployed Across Citizen & Campus Journeys
Each chatbot is configured for its domain — legal aid, health navigation, or student services — while sharing the same conversational foundations: intents, knowledge, channels, and escalation.
Legal Aid Assistant
Citizen-facing guidance for legal services information, multilingual Q&A, and pathways toward appropriate legal aid resources.
Health Facility Bot
Conversational discovery and guidance over health facility information so users can find and understand care options faster.
Campus Support Bot
University helpdesk automation for admissions, exams, schedules, and student FAQs with handoff to campus staff when needed.
Flagship Chatbot Deployments
Production assistants for legal services authority citizens, health facility seekers, and university students across Uttar Pradesh.
UPSLSA — Nyay Marg
Uttar Pradesh State Legal Services Authority (UPSLSA)
UPSLSA needed a scalable way for citizens to access understandable legal information beyond limited helpline hours. Quaere delivered Nyay Marg — a conversational AI assistant with chat and voice, grounded in approved guidance workflows for public legal services.
- Citizen legal guidance in chat and voice
- Android app on Google Play (AdvocaAI / Nyay Marg)
- Inaugurated by CJI Surya Kant at JTRI Lucknow
- Secure public-sector oriented deployment model
IHAT Health Chatbot
India Health Action Trust (IHAT) · UP Health Facility
Finding the right public health facility is hard when directories are dense and users need plain-language help. Quaere supported conversational experiences tied to UP Health Facility information so seekers get clearer, faster guidance.
- Chat-guided health facility discovery
- Aligned with uphealthfacility.in facility mapping
- Designed for public-health program needs
- Human escalation when clinical advice is required
MGKVP Varanasi
Mahatma Gandhi Kashi Vidyapith (MGKVP)
Mahatma Gandhi Kashi Vidyapith faces high volumes of repeating student queries. Quaere deployed a campus chatbot that answers common questions instantly and routes complex issues to human support.
- 24/7 student FAQs and service guidance
- Aligned to MGKVP portals and processes
- Reduces front-desk and phone load
- Configurable content owned by university teams
VBSPU Jaunpur
Veer Bahadur Singh Purvanchal University (VBSPU)
Veer Bahadur Singh Purvanchal University needed scalable student support for repeating campus queries. Quaere delivered a conversational helpdesk that handles FAQs instantly and escalates complex cases to staff.
- 24/7 student FAQs and campus guidance
- Aligned to VBSPU portals and processes
- Cuts repetitive helpdesk load
- Admin-owned knowledge and escalation flows
The Challenge
Legal aid desks, health programs, and campuses share the same bottleneck: too many repetitive questions, limited helpline hours, and users who need answers in their own language.
The Quaere Chatbot Approach
We design domain-specific assistants on a shared conversational foundation: multilingual NLP, grounded knowledge, channel apps, analytics, and human handoff.
Mission-Tuned Intents
Legal, health, and campus journeys mapped to clear intents so answers stay actionable and policy-safe.
Voice + Multilingual Chat
Inclusive access for users who prefer speaking or reading in Hindi and related languages.
Channel Delivery
Android apps (including Play Store distribution) and web chat that match how institutions already reach people.
Governed Escalation
Officer or campus staff handoff with logs and analytics to improve knowledge over time.
Impact Across Deployments
Whether the user is a citizen seeking legal information, a family finding a facility, or a student checking campus services — response time and consistency improve.
UPSLSA
Nyay Marg legal AI for citizens across Uttar Pradesh
Health
Facility discovery & guidance via UP Health Facility mapping
Campus
Student support chatbots for MGKVP and VBSPU
Voice+Chat
Inclusive multilingual access on app and web channels
Faster Answers
Instant first response for routine legal, health, and campus questions.
Broader Reach
Voice and multilingual chat expand access beyond English-only portals.
Lower Desk Load
Repetitive tickets deflect so humans handle exceptions.
Trusted Launch
Government inauguration and live institutional deployments.
Key Outcomes
Measurable improvements in access, consistency, and operational load across legal aid, health navigation, and campus support.
User Experience
Always-on first response
Citizens and students get answers outside office hours.
Hindi voice and chat
Inclusive access for users who prefer spoken or plain language.
Guided service journeys
Step-by-step paths instead of bouncing across portals.
Play Store citizen app
Nyay Marg / AdvocaAI available for mobile download.
Institution Outcomes
Facility navigation help
Conversation layered on health facility information ecosystems.
Campus FAQ automation
University bots reduce repetitive counter queries.
Human handoff when needed
Complex cases escalate to officers or campus staff.
Analytics for improvement
Intent and gap reports keep knowledge bases current.
Want a chatbot like Nyay Marg for your mission?
Book a demo for legal aid, health navigation, or university student support — or explore the product platform.
No commitment required • Response within 24 hours